Refund policy
Overview
This policy explains your rights and how returns, exchanges, and refunds are handled when you purchase from Angle.
This policy does not limit or replace any rights you have under applicable consumer protection laws.
1. Right of Withdrawal (EU Consumers)
If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive.
The withdrawal period expires 14 days after the day you receive your item. To exercise your right, contact us at hello@angletshirts.com
You must return the item within 14 days of informing us. To be eligible for a return under this right:
- the item must be unworn and unused
- in its original condition and packaging
- with proof of purchase
2. Returns
We also accept returns within 14 days of delivery, provided the item meets the conditions above. Before returning an item, please contact us at hello@angletshirts.com so we can provide return instructions. Returns sent without prior contact may not be accepted.
Return address
Rua Mário Bonito 113, 3º Direito
4250-506 Porto
Portugal
Unless the item is defective, damaged, or incorrect, the cost of returning the item is your responsibility.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect contact us as soon as possible at hello@angletshirts.com with your order number and photos of the issue. We will assess the situation and offer a replacement or refund where appropriate.
5. Non-Returnable Items
Returns are not accepted for:
- items that have been worn, washed, or used
- have been damaged after delivery;
- items not in original condition
6. Exchanges
We do not offer direct exchanges. If you would like a different item:
- return the original item
- place a new order
7. Refunds
Once we receive your return, we will check it and let you know if your refund has been approved. If your refund is approved:
- the money will be sent back to your original payment method
- this usually takes up to 10 business days
Please note that your bank or payment provider may take extra time to process the refund. If you have not received your refund within 15 business days after approval, please contact us at hello@angletshirts.com
8. Late or Missing Returns
If you believe your return has been lost in transit, please contact us at hello@angletshirts.com so we can review the situation.
9. Contact
For any return or refund questions, contact us at hello@angletshirts.com
We aim to respond within 1–2 business days.